Support

Below you can find instructions for configuring your Internet connection, proxy settings, and email programs. Feel free to download and print these documents for your reference or to assist a friend. If you are still having problems, phone us or submit an online support request.

Step 1 - Configure Connections

Dialup:

Windows Vista - Full Graphics [860KB] / Text Only [16KB]
Windows XP - Full Graphics [540KB] / Text Only [16KB]
Windows 2000/ME - Full Graphics [350KB] / Text Only [8KB]
Macintosh OSX - Full Graphics [416KB] / Text Only [13KB]

High speed PPPoE configuration (Ontario):

Windows XP - Full Graphics [416KB] / Text Only [13KB]

Other:

Caylix Filter Box

Step 2 - Configure Proxy Server (Web Browser)

Internet Explorer - Full Graphics [180KB] / Text Only [15KB]
Firefox - Full Graphics [91KB] / Text Only [9KB]
Netscape - Full Graphics [437KB] / Text Only [9KB]
OSX / Safari

Step 3 - Configure Email Programs

Windows Mail (Vista) - Full Graphics [492KB] / Text Only [14KB]
Outlook 2007 - Click here
Outlook 2002/2003 - Full Graphics [183KB] / Text Only [14KB]
Outlook 2000 - Full Graphics [219KB] / Text Only [11KB]
Outlook Express - Full Graphics [246KB] / Text Only [9KB]
Thunderbird - Full Graphics [184KB] / Text Only [8KB]

(We use PDF format, can't open it? Click on the logo
to download the free Acrobat Reader. If you are on dialup,
you can also try the Foxit PDF Reader which is much smaller.)

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Step 1 - Configure Connections

Step 2 - Configure Proxy Server (Web Browser)

Step 3 - Configure Email Programs