This category covers general technical issues such as common error messages with the internet, email, and other programs on your computer.
If Yahoo Messenger is indicating that it can't connect due to a connection problem, please ask us to enable the Easy Option on your connection first. This solves most problems.
Another thing you can try is to enable the Proxy setting in the program.
To configure Yahoo Messenger proxy settings:
• Run Yahoo Messenger and open the Login menu.
• Select Preferences, then click on the 'Connection' tab.
• Set proxy settings: click on the 'Use proxies' and enter your proxy server address of proxy.caylix.com, port 3128
In system tray (by the clock), right click the Dropbox icon and choose Preferences.
Click Network icon on top
Uncheck 'choose best upload rate', and change the upload rate to 40
Proxy Settings:
- click Manually enter proxy settings
- Server proxy.caylix.com, port 3127
- Check the "Proxy server requires password"
- Enter your @caylix.com username and password.
By default, MSN messenger is blocked. This may cause Hotmail to also fail, because they share common components for logging in.
The solution is to have MSN enabled on your account. Click here for more information.
Adobe's download manager is known to be buggy and have problems with proxy servers.
If the Download Manager shows a 'Server Error' when attempting to install Flash, then just cancel the download manager. Once the download starts, the Adobe website will normally change to a 'download complete' page that tests your Flash installation. If the download failed, then it will try to install the flash player without the download manager; you may need to reload the page.
If you need assistance, please contact our helpdesk. We can do a screen sharing session to get to the bottom of the matter.
An alternative technique is to use a browser other then Internet Explorer. Try Google Chrome; it will prompt to install the Flash player normally without using the Adobe download manager.
http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe
This website has known issues with displaying PDFs, such as the newsletters.
A workaround is to download the PDF by right-clicking the link and choosing 'Save as', rather then just clicking it as usual. Once the PDF is saved to your computer's hard drive, you should be able to open it from there no problem.
If the above steps don't help, then please try empty your browser cache first, then try save the PDF again.
If you need assistance, please contact our Support Team and mention this page, and they can help you download the page. Or, feel free to contact the BC Milk Board to have them fix their website to work with proxy servers.
Windows Updates on Windows Vista, 2008, or 7 is sometimes not smart enough to find your proxy server setting in Internet Explorer. This is because the updating process runs as Administrator or "SYSTEM" rather then your actual username. The workaround is as follows:
cmd.exe as the first option.netsh winhttp set proxy proxy.caylix.com:3127
The newer versions of Simply Accounting use a new kind of database that has lots of problems with Windows Vista. If you get an error message that you can't connect to the Connection Manager, please try:
Add bypass in your Internet Explorer settings
Static vs DHCP IP address
If the proxy bypass for localhost doesn't help, then you should contact Simply Accounting for further assistance. If there is still no progress, a known workaround is to change your computer to use a Static IP address instead of automatic configuration via the DHCP protocol. If you need assistance with this change, you can ask your regular IT technician or hire Caylix helpdesk services for this. Note - this IP change will only work if you have a router in your business or home.
netsh winhttp set proxy proxy.caylix.com:3128AVG generally needs proxy settings to be configured before it will work. The steps for this are as follows:
Please see the attached screenshot of the proxy settings for where to look and what to do. If it still won't work after configuring the proxy settings, then kindly contact our support team.
| Attachment | Size |
|---|---|
| AVG9_proxy_settings.jpg | 108.51 KB |
By default, the Caylix firewall blocks MSN Messenger connections. You can request it to be opened; click here for more information.
If MSN has been enabled but still isn't working, then you may need to update your proxy settings. Here are the steps:
Please view the attached screenshot to see what the Settings page looks like.
| Attachment | Size |
|---|---|
| msn proxy settings.JPG | 47.14 KB |
This can be done in the advanced settings in Firefox, as follows.
To setup Skype to use the Caylix proxy server, follow these steps:
Still stuck? Then kindly send us a message and we'll be happy to help. We have many customers using Skype so there is likely a quick fix for it!
This is caused by an abnormal disconnection while downloading new emails from our server. Typically this only happens with dialup, when your dialup connection drops while you are checking for new email. It can also happen with mobile devices such as Blackberry.
The mailbox lock should disappear within an hour; if not, give us a call and we can reset your mailbox. Avoid disconnecting your Internet while downloading your emails. For mobile devices, you may have better luck using the IMAP protocol which does not cause the mailbox to be locked.
